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Table of Contents 1. Services Provided 2. Prices And Payment 3. Shipping And Delivery 4. Guarantees And Warranties 5. Returns, Refunds And Complaints 6. Limitation Of Liability 7. Intellectual Property Rights 8. Future Changes 9. Governing Law 1. Services Provided Consulting, Coaching, Training, Facilitation services are provided. Nonviolent Communication (NVC) is not therapy -- not a clinical service. Nonviolent Communication is a "language of life" -- reference the book with that title by Marshall Rosenberg, PhD. The purpose of coaching and training is to provide information about NVC related practices. While you may be invited to bring real life situations for practice, we will only work with feelings of intensity 5 or less out of 10 (being the most intense) -- i.e. not working with trauma. Consulting clients, coaching clients and workshop participants are responsible for their own personal emotional safety. 2. Prices And Payment Prices for workshops or events are listed in the website; promotional codes may provide discounts to stated prices. Hourly service prices are negotiated and agreed by all parties and confirmed via email. Payment is expected before the scheduled session begins. Services scheduled may be canceled without penalty if done with 24 hours notice. 3. Shipping And Delivery Not applicable at this time. 4. Guarantees And Warranties No guarantees or warranties are provided. 5. Refunds And Complaints Requests for refunds are handled on a case-by-case basis, in a good-faith effort to acknowledge everyone's needs. Some trainings require changes to be notified some time before the event and are listed in the event description. Complaints should be directed through the Contact form on the home page; the consultant providing the service will communicate in integrity with the values of nonviolent communication (NVC). If an impasse is reached, and the stakes warrant, another NVC mediation will be used to address the complaint. 6. Limitation Of Liability Liability is limited to the cost of the services provided. Not liable for any indirect damages that may occur. 7. Intellectual Property Rights All materials provided in trainings, workshops or coaching sessions are copyrighted and for personal use only. 8. Future Changes From time to time we may change the Terms & Conditions either because of changes in our business, or due to changes in governing law. If you opt-in to the mailing list, any changes will be included at the bottom of the next newsletter. 9. Governing Law These Terms & Conditions follow applicable laws of the City of San Jose, the County of Santa Clara, the State of California, and the United States of America.